Cross Cultural Training

Please provide your responses to the following questions related to Cross Cultural Training.
1. What companies (if any) are you affiliated or partnered with to provide some or all of your Cross Cultural Training services? Explain your relationships.
2. How do you evaluate the performance of individuals who extend these benefits to transferring employees?
3. Describe your firm’s Cross Cultural training methodology.
4. In what languages does your firm offer training?
5. What are your trainers’ qualifications? How are they selected and trained?
6. Identify the geographic coverage of your firm’s proposed services by country/city, using these criteria and NOT including partner/sub-contractor company locations:
  1. Corporate Headquarters
  2. Operations Headquarters
  3. Field offices
  4. Out of the offices above, list the locations where language training services are handled.
7. How is Cross Cultural training delivered?
8. How do you customize Cross Cultural programs to meet the needs of individuals?
9. Explain how a staff member could be contacted. Do you offer a toll free number? Identify hours of availability and method of after-hours contact. Include back-up procedure for account manager.
10. Do you have the ability to track all Cross Cultural training activity for retention and reporting?
11. Attach readable samples of the following three types of reports as addendums. (Please name each attachment so that it may be identified easily, including a brief version of your company name in the file name.)
  1. a high-level summary report
  2. a detailed report
  3. a customized report
12. Confirm (1) the percentage of your company’s business, which exclusively involves providing Cross Cultural training services, and (2) the percentage of your company’s work force which is solely dedicated to other services.
13. In one sentence, summarize your method of maintaining high quality, consistent service.
14. Provide top 3 best practices within industry.
15. Briefly describe an example of how, in the most challenging of situations, you were able to save your client money (other than in fees).
16. Name 3 companies that you consider to be your top three competitors, and list why for each.

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