Homesale Assistance
- Please detail your responses to Homesale Assistance below:
- What companies (if any) are you affiliated or partnered with to provide some or all of your Homesale services? Explain your relationships.
- Please give a step-by-step description of how your Homesale Program works for a transferee. (Include most important features).
- Client Authorization / Initiations
- The Initiation Call
- Conducting the Needs Assessment
- The Appraisal Process
- The Guaranteed Offer
- Implementing the Home Marketing Action Plan
- Achieving the Sale
- Negotiating the Offer
- Transition to Final Closing
- The Homes That Do Not Sell
- Please attach as an addendum to this document step-by-step flow charts of how your homesale program works for a transferee. (Include most important feature).
- Guaranteed Offer / AV Sale Process
- BVO (Buyer Value Option), Regular Inventory and Amended Sales
- How and when are property titles transferred from the employee’s name to your firm and/or buyer?
- How may transferees reach their counselors during weekend and evenings? Please outline your procedures. If a counselor is unavailable, what is your backup mechanism?
- Do you provide your counselors any bonuses? If so, what criteria are your bonuses based upon?
- Please attach a sample of all materials typically sent to a transferee.
- In addition, please identify paperwork required of a transferee.
- In reference to the appraisers selected to determine market value:
- What criteria are used in the selection of an appraiser?
- What instructions or guidelines do you give appraisers to determine market value? Please attach a copy of these instructions as an addendum.
- To what extent are employees allowed to select the appraisers from an approved list? May employees provide appraisers for qualification and use who are not on an approved list?
- How does your firm deal with adjustments to appraised value for repairs and improvements?
- What is your position on sending copies of the appraisals to transferees? Also, if applicable, at what point in the relocation process are appraisals sent to employees?
- Describe your company’s follow-up procedures with appraisers to ensure timely receipt of appraisals.
- Please describe the mechanisms in place to ensure effective review of appraisals prior to making an offer to employee (i.e., what is your review process, who is responsible for reviewing appraisals, at what point(s) are higher level management approvals required, etc.)
- Please describe any “appeal” process or opportunity given to the employee to review the market value/guaranteed offer price for accuracy?
- Please describe the process and criteria for reviewing the appraisers’ performance and attach as an addendum a sample copy of an appraiser review report:
- What determines when an appraiser is reviewed?
- Approximately how many appraiser reviews did your firm conduct during last year and YTD this year?
- Please describe the process by which you will amend the guaranteed offer.
- What procedure do you have in place to verify an employee’s need for equity before contract (equity advance)? What documents do you require to be in your possession prior to advancing equity to an employee? Is there a charge for a wire-transfer of funds?
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