Household Goods

  1. Explain in detail your Household Goods program.
  2. What criteria do you use to select the vendor for an employee’s household goods move?
  3. How do you select and evaluate household goods providers?
  4. What happens when the moving company does not meet requirements?
  5. Describe the Domestic HHG insurance and claims process.
  6. Describe the International HHG insurance and claims process.
  7. What are your claims ratios for both domestic and international moves?
  8. Describe the process for ensuring that all applicable immigration/customs documentation is received in a timely manner.
  9. Describe storage arrangements for household goods, both domestic and international.
  10. Who is responsible for auditing household goods invoices? Do you have secondary audits performed by an outside organization? Please describe the entire process.

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