Household Goods Management
- Please provide your responses to the following questions related to Household Goods Services.
- What companies (if any) are you affiliated or partnered with to provide some or all of your Household Goods Shipment services? Explain your relationships.
- Is there a dedicated single point of contact for each transferring family?
- What percentage of surveys for domestic shipments are performed by your employees?
- What percentage of domestic moves are packed by crews you employ?
- How many tractor/trailers do you own and maintain?
- What is the total square footage of company owned storage?
- Are your warehouse storage centers equipped with:
- Alarms?
- Sprinklers?
- Climate Control?
- Corporate relocation is what percentage of your total business?
- What is the average length of your client tenure (years)?
- What percentage of your domestic business is corporate relocation (as compared to COD and/or freight)?
- Note your quality certifications–(i.e. ISO, Six Sigma), or service awards.
- What is your average tenure of your domestic company full time permanent employees?
- Are all members of your US based crew required to wear company uniforms?
- Describe your training program for employees within the US.
- Do you employ your own crews for packing?
- What are your service ratings in reference to percentage of satisfied and very satisfied customers on domestic shipments?
- What is your service return rate? Quantity returned in comparison to number sent out?
- How do you manage immediate service recovery?
- Explain your process when a survey is returned with one or more dissatisfied comments?
- To which domestic organizations do you belong and what benefits do your customers experience as a result?
- What is the most effective cost containment innovation you have implemented over the last 2 years?
- What proposal does your firm have beyond your standard operating practice to warrant/ensure that the shipper’s experience will be above and beyond standard service expectations? Please be as specific and detailed as possible.
- What is the most effective customer fulfillment innovation you have implemented over the past 2 years?
- For domestic shipments, what is the financial amount for claims that your move coordinators can authorize without management approval.
- Do you offer customized web sites for specific clients?
- Do you offer customer accessed web site tracking and reporting? Please attach sample screen shots of your customer access system.
- Do you offer customer accessed web site tracking and reporting? Please attach sample screen shots of your customer access system.
Property Management | International Freight Forwarding
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