Partner/Spouse Job Search and Family Transition
- Please provide your responses to the following questions related to Partner/Spouse Job Search and Family Transition Services.
- How often can the transferee speak to their consultant?
- How are consultants assigned?
- How do you maintain community and labor information?
- How do you gather and verify the most recent US domestic customs and work regulations?
- What regions of the country/countries are you strongest at servicing?
- Why?
- Describe your training program both for in-house employees and any partners whom you utilize.
- Does your company adhere to a quality program? Please describe.
- How do you manage quality for your internal employees?
- Please provide a sample of your transferee satisfaction survey. When is this survey distributed to the transferee? Do you have multiple options to complete the survey? (mail, phone, web…)
- What is your average customer satisfaction score?
- How are those scores identified/quantified?
- What is your methodology for calculating your satisfaction scores?
- What do you perceive as the elements that are necessary to consistently achieve high transferee satisfaction ratings?
- Describe how you use technology to manage your business and improve services to your clients.
- What companies (if any) are you affiliated or partnered with to provide some or all of your Partner/Spouse Job Search and Family Transition services? Explain your relationships.
- Describe your ability to provide services throughout the United States.
- Describe the timeline for providing service(s) to the transferee (Advise turn times, i.e., how long to accept initiation, how long to make contact, etc.).
- How long (days) are services continued after transferee initiation?
- Do you have an online/web-based system that transferees can access at anytime?
- What capabilities do you have to accept orders from your clients?
- Is your reporting structure online? How accessible is it for clients?
- Identify and describe any online computer technology you have available for communicating, reporting and placement of orders. Provide a sample of all available account management reports.
- Describe how current the data is from your reporting.
- Describe your ability to customize reports and statements.
- How long are your programs available to the employee?
- Describe the bundled programs offered and the services included in each.
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